About This Role
Join the support team at Richardson Bike Mart in Mckinney, TX as a Service Writer. This role pays $16 – $19/Hr and requires relevant professional experience.
Join the team at Bike Mart, where our Service Writers are the first point of contact for customers entering our service department.
Responsibilities include welcoming customers, performing thorough inspections of their bikes, gathering essential information about their riding habits, and recommending necessary services.
We also look to our Service Writers to complete simple repairs while customers wait.
We are always accepting applications for this role.
What You'll Do
Provide top-notch customer service by greeting and engaging with clients
Conduct thorough Bike Mart Multi Point Inspections on all bikes brought in for service
Collect essential information from customers, including details about their bikes and riding habits
Efficiently enter customer data into our Point of Sale system
Schedule repairs and maintenance tasks as needed
Answer phone calls and respond to customer inquiries in a timely manner
Perform basic repairs to keep customers riding safely and efficiently
Requirements
Service Writers should have the following-
Excellent communication skills and great attention to detail
Ability to think on their feet in fast-paced environments
Sales skills and the ability to upsell and cross-sell products and services
Working knowledge of bicycles and their maintenance
Customer service skills and a passion for delivering top-notch experiences
Benefits
Common Questions
What is the education required for this position?
There are no education requirements for this position.
What does this position pay?
This Service Writer role pays $16 to $19/Hr.
Is this full-time or part-time?
This job is Full Time.
Where is Richardson Bike Mart located?
Richardson Bike Mart is located at 9040 Falcon View Drive, Mckinney, TX