Bicycle Technician/Service Writer

What You'll Do

This role involves a wide range of tasks, including:

• Applying shop standards to the assembly and repair of bikes and skis, across the full product line.
• Evaluating the mechanical condition of products and estimating the cost of repairs.
• Providing customers with a detailed assessment of the repair work required, including an estimated completion date.
• Meeting or exceeding shop production standards, while maintaining accurate and thorough paperwork.
• Recording and reporting any deficiencies not addressed by the repair work, to customers and leaders.
• Assisting customers with product and technical knowledge, as needed.
• Operating the cash register, as necessary.
• Reporting or recording replacement parts inventory and supply shortages to the General Manager, and maintaining a clean and organized workspace.
• Performing a variety of tasks, including installing and adjusting speed and gear mechanisms, assembling new bicycles, and repairing equipment or accessories.
• Aligning wheels, disassembling axles, shaping replacement parts, and repairing holes in tire tubes.
• Welding broken or cracked frames, painting bicycle frames, and installing and adjusting brakes and brake pads.
• Helping customers select bicycles that fit their body sizes and intended uses, selling bicycles and accessories, and installing new tires and tubes.
• Cleaning and lubricating bicycle parts, ordering bicycle parts, and building wheels.
• Adjusting vehicle components according to specifications, explaining technical product information to customers, and performing basic equipment maintenance.
• Other duties as assigned or needed.

Requirements

Requirements include but are not limited to:

• Ability to maintain open and positive relations with employees and customers.
• Strong attention to detail.
• Previous bike assembly experience or equivalent.
• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Ability to periodically lift 40 pounds.
• Interest in developing own skills and knowledge.

Nice to Have

We are looking for candidates with knowledge and experience in any or all of the following systems and tools:

• Cassette lock ring tools.
• Tire levers.
• Point of sale terminals.
• Sprocket removers.
• LightSpeed Cloud.
• Inventory management software.
• Desktop computers.
• Personal computers.
• RepairTRAX.
• Threadless nut setters.
• Wall mount stands.
• Web browser software.
• Wheel truing stands.
• Bike cable cutters.
• Bench mount stands.
• Box end spanners.
• Cable stretchers.
• Component cleaning brushes.
• Cone wrench sets.
• Derailleur hanger alignment gauges.
• Folding hex wrench sets.
• Frame taps.
• Handlebar holders.
• Inventory management software.
• Minipumps.
• Multipurpose hammers.
• Needle nose pliers.
• Offset brake wrenches.
• Open end wrench sets.
• P-handled hex wrenches.
• Pedal Powered Software Bicycle Repair Man.
• Pedal wrenches.
• Precision spoke wrenches.
• Screw type chain tools.
• Shop repair stands.
• Straight blade screwdrivers.
• Three-way hex wrenches.

Benefits